As a manager, it is important for you to develop skills in:
1.
social communication with your staff.
2.
understanding nonverbal messages from those you manage.
3.
understanding nonverbal messages from both those you manage and your leaders.
4.
therapeutic communication with patients.
ANS: 3
Management requires the skills for understanding nonverbal messages of both those you manage and your leaders because of the possibility of mixed messages. You must be attentive to these mixed messages, as opposed to believing that everything that is said is accurate.
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