Define customer failures and list four methods to tackle them
What will be an ideal response?
Customer failures refer to situations where service problems arise from a customer's lack of understanding or ineptitude. Some of the methods to solve such situations include the following:
? Redesigning processes and customer roles to simplify service encounters
? Using technology to aid employees and customers
? Enhancing customer role clarity, motivation, and ability
? Encouraging customers to help each other
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A) conformance quality B) performance quality C) reparability D) durability E) style
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a. characteristics of the task b. characteristics of the leader–follower relationship c. characteristics of the organization d. characteristics of the subordinates
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Indicate whether the statement is true or false