The following question was taken from a student questionnaire for a speech on epilepsy. "Have you
ever had a seizure? This is an example of a(n)
A. open question.
B. closed question.
C. continuum question.
D. focus question.
B
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Hegemony
a. is defined as domination through consent by Antonio Gramsci. b. is dominance with the explicit use of force and forms of coercion. c. operates when the goals, ideas, and interests of the middle class are normalized and institutionalized. d. ensures power is shared equally by all members of society.
Which of the following is an example of a mediated text?
A. Television news B. Facebook C. Magazine D. All of the above
Beliefs and values by which we determine right from wrong are termed ethics
Indicate whether the statement is true or false
When Stacy had to deal with an upset customer about a mistake in an order, she said the following: "I am very sorry about this problem, and I am glad that you have brought it to our attention
I understand that you feel as though you were mistreated. If the company promises to reship the products correctly tomorrow at a 20% discount, would that be an agreeable solution?" Did Stacy handle the customer correctly? A. Yes, because she apologized, gave feedback, acknowledged their dissatisfaction, and made a plan to meet expectations. B. No, because by being so gracious the customer will likely try to find problems another time to get the 20% off. C. Yes, because she stood up for the company's position and did not let the customer walk all over her. D. No, because Stacy was too understanding. Good customer service favors the company while still attempting to keep the customer content.