__________ allows us to build and maintain healthy

relationships with our families, significant others,
friends, and coworkers.

a. Passivity
b. Listening
c. Argumentation
d. Constructive criticism


b

Communication & Mass Media

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An organization's attention to issues of image and identity typically increases during periods of 

A. organizational crisis B. growth and development C. stability D. profitability and success

Communication & Mass Media

A public relations plan that contains strategies for dealing with a situation that may arise is called _________

A) a standing plan B) a logistical plan C) an ad hoc plan D) a flexible plan E) a contingency plan

Communication & Mass Media

As Brock and Tara become more exposed to each other in their dating relationship, which panes, or quadrants, should grow smaller but never completely disappear?

a. unknown and blind b. hidden and unknown c. open and hidden d. blind and hidden

Communication & Mass Media

________ communication involves the messages we share with peers or anyone who occupies the same position as we do in an organizational hierarchy.

A. Formal B. Collegial C. Tangential D. Lateral

Communication & Mass Media