Which of the following is not an express warranty?
a. Restating facts or market figures about a product.
b. The opinion of an expert in a certain field regarding a product in that field.
c. A statement of the product specifications.
d. The seller's opinion of the value of goods.
d
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The overall subject of a message is called what?
A) Unifier B) Main idea C) Handle D) Topic E) Organizational cue
Komuro, a customer service representative, often delivers messages to clients in which he must convey negative news. Which of the following techniques could Komuro use to soften the impact of the bad news?
a. Passive voice and abstract nouns as the subjects of sentences. b. Passive voice and the placement of the negative message in an independent clause. c. Active voice and positive language. d. Active voice and placement of the negative message in a dependent clause.
________ are one-time cash payments to employees that are not added to an employee's base wages.
A. Merit increases B. Relational returns C. Lump-sum awards D. Cost-of-living increases
Luminescent Silicon Corporation, which controls 40 percent of the computer-chip market in the United States, merges with Micro Processors, Inc, which controls 15 per-cent of the same market. This merger is a violation
a. only if the result more clearly concentrates the market. b. only if the result makes it more difficult for potential competitors to enter the market. c. if the result more clearly concentrates the market and makes it more difficult for potential competitors to enter the market. d. under no circumstances.