When using the indirect approach to convey negative news, what should be in the middle, or body of the message?
A) Neutral buffer
B) Bad news
C) Information that may help the audience
D) Reasons for the bad news, then the news
E) Positive statement aimed at maintaining a good relationship
Answer: D
Explanation: D) The indirect approach opens with a buffer then builds up the reasons behind the bad news before presenting the bad news itself.
You might also like to view...
Which of the following is the way culture becomes embedded in an organization?
A. Writing a strategic plan. B. Performing competitive analysis. C. Using a teaching process. D. Conducting formal market research. E. Following legal requirements.
The quick ratio is useful for analyzing inventory accounts
a. True b. False Indicate whether the statement is true or false
In general, a cluttered and crowded arrangement of merchandise conveys to customers a sense that the store focuses on ________
A) brand-name merchandise B) specialty items C) low-priced merchandise D) customer service E) staples
As it was passed in 1926, the Railway Labor Act did all of the following except:
A. Provide government mediation of bargaining disputes. B. Provide a forum for resolving grievance disputes. C. Protect the right of workers to join unions. D. Require that employers recognize a union chosen by the employees.