What provides real-time information in response to query requests?
A. Real-time information.
B. Real-time systems.
C. Information level.
D. All of the above.
B. Real-time systems.
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Bryan is the vice president of the human resources division for his company and John is one of his employees. Therefore, Bryan is the _________ and John is the _________.
a. superior; subordinate b. supervisor; coworker c. leader; follower d. superordinate; assistant
A ______ is a tool for analyzing processes that have high service content by specifying how the service will be provided.
a. value stream map (VSM) b. process simulation c. service blueprint d. process chart
Doctors’ offices, attorneys, hospitals, and the like typically use a(n) ______ to manage customer demand for services.
a. reservation system b. prioritization system c. appointment system d. capacity utilization system
What are the advantages of leasing equipment for a new business?
A. Ability of the business to trade up as newer, higher-quality machines become available B. No hassles of an aging asset C. Beginning operations with a minimum cash outlay D. All of these