It appears that many nurses use avoidance to manage conflict. However, this does not generally resolve the problem because:

A. Avoiding will generate a win-win situa-tion.
B. Avoiding a conflict ultimately causes ten-sion among team members and negatively influences the care environment.
C. Most staff are not capable of fully avoid-ing or ignoring a problem and so they be-gin to compromise with the other group, which yields a win-win situation.
D. Most problems that are ignored generally improve with time.


ANS: B

Feedback
A Incorrect because this will not generate a win-win solution.
B Correct because team members need to manage their conflict and not avoid the problem.
C Incorrect because compromising and avoiding will not generate a win-win solu-tion.
D Incorrect because time will not improve this conflict.

Nursing

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