What can Albert do to seek change in the agency?
Albert Mendoza was a baccalaureate social work intern at Crime Victims Center, an agency serving crime victims. His client, Carlos Hernandez, was a Mexican immigrant who sought both financial assistance for medical care and counseling for his family after they were assaulted in their home. Carlos was unable to communicate in English, and Albert had difficulty with his limited Spanish language proficiency. Albert began to suspect that Carlos was in the country illegally. He worried that he didn’t know the law about services available to illegal immigrants, specifically the Crime Victim’s Compensation funds. The agency did not have another Spanish-speaking worker, and Albert, a new social work intern, had primary responsibility for the case.
Albert can participate in evaluation of the agency’s services, both in their formal program evaluation process and in his internship agency evaluation process. He will want to recommend that the agency evaluate the need for a Spanish-speaking worker and implement steps to secure one. Additionally, he will recommend that the agency add information regarding law and policy specific to services and immigration status to the orientation and training for new interns and new employees.
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