Answer the following statement(s) true (T) or false (F)
1. In the Samsung Note 7 situation, a minor corporate crisis transitioned into a major litigation and product crisis.
2. In the precrisis stage of Coombs’ crisis communication model, organizations try to eliminate or reduce the risk of a crisis by forming crisis response teams and monitoring social media.
3. In the crisis impact stage of Coombs’ crisis communication model, a firm focuses on returning to business and repairing any damage to the company reputation.
4. Research indicates that social networking has increased in the past decade and that men and women use social media at similar rates.
5. Crises faced by firms today are fueled by the volume, velocity, and variety of digital information.
1. FALSE
2. TRUE
3. FALSE
4. TRUE
5. TRUE
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Which one of the following is NOT identified as a listening barrier?
A. Physical Distraction B. Factual Distraction C. Semantic Distraction D. Psychological Distraction
If we assume that we need to be in an intimate relationship with another person, we will most likely communicate in a manner that will facilitate impersonal relationships with other people
Indicate whether this statement is true or false.
Ricky, the training manager, was asked to give a presentation. He knew that the process of arranging the ideas in a proper order is a very important step in a presentation
So, after a lot of thought, he decided to give the strongest points in the beginning. He trusted that this move would help him convince his listeners better. Which type of order option did he decide to follow, and why did he think it was helpful for him? a) Anticlimax; it provides a primacy effect on the audience b) Climax; it provides a recency effect on the audience. c) Pyramidal; it manages to keep the audience focused for the entire duration. d) Two-sided; it ensures that the audience will not be influenced by opposing arguments.
Which of the following are sources for conflicts in organizations?
a. cost-cutting and downsizing b. mergers and acquisitions c. regulatory changes d. none of the above e. a, b, c