A ____ is a set of tools and databases for managing information about configuration items and linking that information to related incidents, problems, known errors, changes, and releases.
A. knowledge management system
B. configuration management system
C. configuration management database
D. knowledge database
Answer: B
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Which of the following is a true statement about the terms used on the balance sheet?
a. U.S. GAAP requires a standard set of terms on the balance sheet. b. IFRS requires a standard set of terms on the balance sheet. c. Terminology is consistent across all countries. d. Neither IFRS nor U.S. GAAP requires a standard set of terms on the balance sheet.
The statement, "With its 25 percent market share, this is the best-selling laser printer on the market today," is an example of a(n):
A. product advantage. B. product benefit. C. segmentation variable. D. product feature. E. market property.
In the Ragsdale v. Wolverine World Wide case discussed in the text, the question was whether the Department of Labor could validly institute a regulation giving an employee the right to an additional twelve weeks of family or medical leave if the employer failed to notify the employee that the twelve weeks of leave provided by the Family and Medical Leave Act ran concurrently with the thirty
weeks of paid disability leave provided by the employer. How did the U.S. Supreme Court rule? a. The U.S. Supreme Court invalidated the regulation because it granted entitlements not set forth in the Family and Medical Leave Act and that were inconsistent with the purpose of the Act. b. The U.S. Supreme court upheld the regulation as a valid exercise of the Department of Labor's power. c. The U.S. Supreme Court invalidated the regulation because it had not first been approved by a federal judge and also because it granted entitlements not set forth in the Family and Medical Leave Act. d. The U.S. Supreme Court invalidated the regulation because it had not first been approved by the executive branch.
The manager of a computer help desk operation has collected enough data to conclude that the distribution of time per call is normally distributed
with a mean equal to 8.21 minutes and a standard deviation of 2.14 minutes. Based on this, what is the probability that a call will last longer than 13 minutes? A) About 0.0125 B) Approximately 0.4875 C) About 0.5125 D) About 0.9875