Place each step in the correct order that describes the process of confronting an employee about a policy violation
1. Listen and empathize with the employee?s rationale for the behavior.
2. Prepare for the confrontation.
3. Explain why the behavior cannot continue.
4. In a calm manner, describe the undesired behavior.
5. Schedule a follow-up meeting.
2, 4, 1, 3, 5
Explanation: It is important to stay calm and anticipate a reaction from an employee who has been confronted
with an issue. Next, focus on the problem, not the person, and listen to the employee?s reasoning for
the behavior. Explain why the behavior is unacceptable, agree on steps to change the behavior, and
then arrange for a follow-up.
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When a person is unable to bring his various childhood identifications into one effective adult personality, the individual is said to have identity _______________
Fill in the blank(s) with correct word
At the conclusion of a genetic counseling session, a family member says to the nurse, "There's got to be something that you aren't telling us." The nurse realizes that this individual is
1. feeling guilty because of the outcome of the testing. 2. demonstrating signs of a congenital abnormality. 3. angry with the findings from the testing. 4. confused by the nondirective approach taken by the genetic healthcare providers.
The nurse is working with a group of senior citizens in helping them develop weight loss goals. The seniors are surprised to learn that traditional height–weight calculations to determine "ideal" body weight have now been replaced by what?
A) Body mass index C) Desirable weight chart B) Basal metabolic rate D) Kilogram/meter calculations
A group member who has taken on the role of the "gatekeeper" will
a. Seek and accept the authority or direction of others. b. Guide and direct the group activity. c. Control outsiders' access to the group. d. Focus the movement toward the main work of the group.