______ is a serious failure to exercise care in the work environment.
A. Progressive discipline
B. Serious misconduct
C. Gross negligence
D. Accident
C. Gross negligence
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Which of the following is a "do" when attempting to improve communication?
A. Close your eyes. B. Lick your lips or play with your hair. C. Look away from the speaker. D. Speak very slowly. E. Smile.
The ratio of income to sales is referred to as ______________________________
Fill in the blank(s) with correct word
Tamera’s organization provides group health insurance. She has a primary care physician who is her first point of contact for all preventative care and routine medical situations. Her primary care physician can provide her with referrals to specialists, if needed. However, to be covered, the specialists must be within her plan’s network. Her group health insurance is a ______.
A. fee-for-service plan B. health maintenance organization C. preferred provider organization D. health savings account service
Recognizing the variation in selling situations, sales professionals practice _______ in which they modify the sales approach, alter their communication style, modify message content, and change their call strategy
a. adaptive selling b. transactional selling c. consultative selling d. enterprise selling