To the manufacturer, a well-designed product is easy to make and distribute; to the customer, it is pleasing to look at and easy to use
Indicate whether the statement is true or false
TRUE
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Evidence-based management (EBM) can be defined as ______.
A. the ability to translate research to practice B. the ability to translate practice to research C. the ability to translate theory to research D. the ability to translate research to theory
Using a laptop computer during a business meeting is likely to reflect good interpersonal skill when
A) the laptop is used to access information relevant to the meeting. B) the user places the laptop under the conference table. C) a PowerPoint presentation is going on. D) other meeting participants are doing the same thing.
Stacey noted that the client was a cantankerous old man and that her current project team lacked the requisite skills to work with him. Time was running short, so the BEST approach to making sure the project team had the necessary skills was to:
A) Locate a new client for this project. B) Identify a suitable training program and implement it. C) Hire a contractor for the life of the project. D) Modify the skill set to something that her current team possessed.
Use the information in Scenario B.2. What is the average amount of time a customer spends waiting in line and being served?
A) less than or equal to 1.0 minutes B) greater than 1.0 minutes but fewer than or equal to 1.50 minutes C) greater than 1.5 minutes but fewer than or equal to 2.0 minutes D) greater than 2.0 minutes