Which of these are effective telephone communication tips?
A) Thank the caller for calling
B) Avoid the use of industry abbreviations like EGR
C) Try to keep the conversation positive
D) All of these
D
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A MacPherson strut rear suspension system is being discussed. Technician A says worn stabilizer bar bushings cause lateral wheel movement. Technician B says worn stabilizer bar bushings may cause excessive tire tread wear. Who is correct?
A. A only B. B only C. Both A and B D. Neither A nor B
This is a small-radius outside corner formed between two surfaces.
a. round b. fillet c. kerf d. chamfer
What is Purple K?
A. A new type of stimulant B. A dry powder fire suppressant C. A toxic gas D. A type of paint
Which of these is the most accurate test to determine the condition of a battery?
A) Hydrometer test B) Load or capacity test C) Voltage drop test D) Open circuit voltage (OCV) test