According to Noriaki Kano's classification of customer needs, _____ new or innovative features that customers do not expect in a product or service
a. satisfiers
b. delighters
c. dissatisfiers
d. essentials
b
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A process layout ______.
a. is often used in job shops b. is used to produce high volumes of products c. is more difficult to change than a fixed layout d. is used in oil refineries
Which of the following statements is FALSE about CRP?
a. It is primarily applicable to job-shop production. b. It requires large amounts of data. c. It does not show the effect of master schedule revisions on achieving load balances. d. It is primarily applicable to flow-shop production.
Li'l Canine Company (LCC) uses a trademark that neither LCC nor anyone else has registered with the government. Under federal trademark law, LCC
a. can register the mark for protection. b. cannot register a mark that has been used in commerce. c. has committed trademark infringement. d. must put off registration until the mark is out of use for six months.
Market forces determine interest rates based ultimately on the willingness of individuals, banks, and firms to borrow, save, and lend
Indicate whether this statement is true or false.