A client on an inpatient unit angrily says to a nurse, "Peter is not cleaning up after himself in the community bathroom. You need to address this problem." Which is the appropriate nursing response?
1. "I'll talk to Peter and present your concerns."
2. "Why are you overreacting to this issue?"
3. "You should bring this to the attention of your treatment team."
4. "I can see that you are angry. Let's discuss ways to approach Peter with your concerns."
4
Rationale: The most appropriate nursing response involves restating the client's feeling and developing a plan with the client to solve the problem. According to Skinner, every interaction is an opportunity for therapeutic intervention to improve communication and relationship-development skills.
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