According to Mehrabian, Ferris, and Wiener, more than 50% of emotional word meaning comes from ______.
a. tone of voice
b. words
c. body movement
d. pitch of voice
c. body movement
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The best option for a speaker's delivery notes for extemporaneous delivery is a keyword outline on _____
A) a single note card B) several note cards C) one or more full sheets of paper D) sheets of paper or note cards, depending on the speaker's preference
During the meeting, Sam explained the sales strategies for the month and his team agreed to follow the approach. Here, Sam and his team acted as
a) source and receiver b) channel and message. c) noise and knowledge. d) clarity and ambiguity.
The decision-making method which combines an analysis of the "big picture" with an appropriate amount of attention to detail is called:
A. incrementalism B. Fishbone Technique C. tacit bargaining D. mixed scanning
Powerless speech has several specific characteristics. Which of the following is not among them?
A. intensifiers B. rhetorical questions C. formal address terms D. hedges