Which of the following statements about a salesperson's role is true?
A. The salesperson only aims to sell the customer.
B. The salesperson rarely serves as a link between the firm and its customers.
C. The salesperson represents the customer back inside the selling firm.
D. A salesperson is seldom responsible for negotiating prices or diagnosing technical problems.
E. The salesperson also holds titles such as management specialist and chief engineer.
Answer: C
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When making an unusual or complex request, it is best to
A) ask all at once, even if it makes results in one long and complicated question. B) use passive voice to state the request. C) break it down into specific, individual questions. D) use a particularly demanding tone. E) warn the audience that they might struggle to understand it.
What type of listening must we be good at before we can engage in other types of listening?
What will be an ideal response?
Gossip, complaints about bosses, talk about sports, and sitting around telling newcomers how best to adjust to office life are all examples of ________ communication.
A. informal B. formal C. vertical D. interoffice E. network
A company is said to be a direct foreign investor in another country if it:
a. outsources a part of its production to the country due to the availability of cheaper labor. b. exports finished products to that country. c. manufactures products for that country based on contract manufacturing. d. acquires an active ownership of marketing facilities in that country.