Which of the following is NOT an appropriate method of dealing with an angry patient?
A. Argue with the patient stating, "Do not blame me, I do not work in the billing department. "
B. Reassure the patient stating, "I understand why you are upset. How can we make this right for you?"
C. Make gentle eye contact, speaking in a calm manner.
D. Seek assistance from the office manager if you are unable to diffuse the situation.
E. Move the patient to a private room to discuss the problem so other patients are not disturbed.
ANSWER: A
You might also like to view...
Continuous waveform capnography is becoming the standard of care for endotracheal tube confirmation.
Answer the following statement true (T) or false (F)
Regardless of the external environment conditions, you should remain on scene to complete your assessment and treatment of someone involved in a rescue situation.
a. true b. false
In the closed circuit helium dilution method, approximately how long will the patient breathe a helium mixture?
a. 1-2 deep breaths c. 7 minutes b. 15 minutes d. 12 seconds
The basic principle to splinting a suspected fracture is:
A) splint the joint above and below the fracture site. B) always use the traction splint when a femur is fractured. C) splinting takes priority over bandaging to preserve limb function. D) all of the above are true.