All of the following are included in the full price of a product or service except
A. taxes.
B. value of the consumer's time.
C. shipping.
D. the price of alternative products and services.
E. travel costs.
Answer: D
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Judith supervises a call center department that receives stress-producing calls from unhappy customers. Turnover has increased by 33 percent over the last four months. Judith is understanding and patient with her staff, and tells them she knows what they're going through since it wasn't so long ago that she took those calls. According to revised path-goal theory, Judith is using a(n) ______ leadership style.
A. supportive B. interaction facilitation C. work facilitation D. achievement-oriented E. value-based
If Southwest Airlines' employees lost their high enthusiasm and commitment to the company:
A. the airline could continue without problems because its cost leadership strategy is dependent on its efficient internal procedures. B. replacement employees could be hired from rival airlines that are laying off employees and easily be merged into the Southwest culture. C. there would be no impact on Southwest's profitability because Southwest's customers value the low fares rather than being "entertained" by the employees. D. Southwest would have lost one of its competitive advantages, and its performance would be threatened.
Ryan and Peter share profits in the ratio 3:2. They have decided to liquidate the partnership. They sold the furniture and equipment for $72,000. Which of the following is the correct journal entry for the sale transaction?
The balance sheet of Ryan and Peter's partnership as of December 31, 2018, is given below.
Which of the following refers to the communication transactions between individuals and/or groups at various levels and in different areas of specialization that are intended to design and redesign organizations, to implement designs, and to coordinate day-to- day activities?
A. upward communication B. internal communication C. external communication D. downward communication