A dermatologist has her diplomas prominently displayed above her large desk, which sits on a Persian rug in an office filled with tasteful, yet expensive furnishings. Which of the following service characteristics is the doctor trying to handle with her office décor?

A. Inconsistency
B. Perishability
C. Intangibility
D. Compatibility
E. Consumability


Answer: C

Business

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What will be an ideal response?

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Indicate whether the statement is true or false

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Roni is taking a time management class as an elective in college because she feels she occasionally struggles with managing her time and tasks. What effect do time management skills have on a career in sales?

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Which of the following is not true of affirmative action (positive discrimination)?

a. Ensures a person gets the job before anyone else because they are from a minority group b. Seeks to reverse the consequences of years of discrimination based on a person’s sex, race, religion, etc. c. Ensures that when a person from a minority group applies for a position, and possesses similar knowledge, skills, and education as an applicant from a non-minority group, the minority member gets the job d. Helps promote equity and diversity within organizations and society at large

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