"Claims processors in an insurance company shows that effective practice—at both the individual and group level—is bound up in the acquisition and exercise of patterns that recur in the endless flow of claim forms (e.g., which claims look problematic and so should be put aside for later in the workday). They learn shortcuts and "work arounds" that allow them to meet their production quotas without substantively compromising quality. Moreover, they participate in a "community of practice" distributing across individuals such that no single individual needs to know everything (adapted from Joseph A. Horvath)." The aforementioned process is an example of ____________.
a) logico-mathematical knowledge
b) social knowledge
c) professional knowledge
d) tacit knowledge
Answer: d
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Lazarus and Folkman believe we classify a stressful event as either a harm, a threat, or a challenge. They refer to our classification system as _______.
a. basic anxiety reduction b. primary appraisal c. three roads to detachment d. secondary appraisal
Which of the following statements about selective optimization with compensation is true?
It involves older adults figuring out how to accomplish what they want despite their limitations. Older adults who use it have poor self-efficacy. It was first emphasized by Freud and Erikson. It expects that older adults will attempt to continue to do everything they have always done.
Arbitration is
A. Never binding. B. Always binding. C. Can be binding or non binding.
Who is the most likely, after becoming pregnant, to have an abortion?
A. Kimberly, a White female who dropped out of high school B. Tara, a Black female living in poverty C. Dotty, a Black female who dropped out of high school D. Jamie, a White, middle-class female