A patient expresses a sense of genuineness in the nurse providing care when sharing with family members that:
a. "I believe the nurse can feel what I'm feeling."
b. "I always know what the nurse expects of me; the explanations are always clear."
c. "I can tell the nurse is sincere because the face supports what the mouth is say-ing."
d. "I may not always like what the nurse has to say but I can always depend on what I'm told."
ANS: C
Genuineness is demonstrated by congruence between verbal and nonverbal behavior. Empa-thy is seeing things from the patient's viewpoint. Clearly stating expectations is a characteris-tic of clarity. Trustworthiness can be described as dependability.
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