Which of the following is LEAST likely an example of customer service?
A. Next-day delivery
B. Free gift wrapping
C. Five-year warranty
D. Covered parking
E. Wholesale price
Answer: E
You might also like to view...
Which of the following statements about Gen Xers is true?
A) Gen Xers are more optimistic and team-oriented. B) Gen Xers are selective, confident, and impatient. C) Gen Xers are highly socially conscious and concerned about environmental issues. D) Gen Xers feel self-sufficiency and the ability to handle any circumstance are key. E) Technology is a barrier for Gen Xers.
________ involves testing the significance of the overall regression equation as well as specific partial regression coefficients
A) Correlation analysis B) Significance testing C) Regression analysis D) Factor analysis E) Residual analysis
A ________ is a firm's set of written standards of behavior to which everyone in the organization must subscribe and which establish standards for how the organization interacts with its stakeholders
A) civil law B) strategic plan C) code of ethics D) marketing plan E) business plan
Randall Grahm, the owner of Bonny Doon Vineyards, made a name for his wines by injecting an irreverent sense of humor into everything associated with the winery. One of the ________ he used was to host a black mask dinner this fall to celebrate "the death of wine corks" when his company decided to use screw tops.
A. action programs B. strategic postures C. organizational structures D. control mechanisms E. marketing objectives