The order of the five steps in the five-step model of conversation is:
opening, feedback, business, feedforward, and closing.
a. true
b. false
b
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"The United States should not sell grain to China," is a factual claim
Indicate whether the statement is true or false
In meetings, Lena prefers error-free, well-organized speaking. In this case, Lena uses a(n) ___________ -oriented listening style
a. content b. action c. people d. time
Neil was born in 1942. Which of the following characteristics would likely NOT apply to Neil based upon the generational trends outlined in the text?
a. He has a high degree of formal education. b. He has only been married once. c. He tends to "save for a rainy day." d. He is not easily persuaded.
The degree of personalness to which you pursue topics is known as _______
a. breadth b. depth c. social exchange theory d. relational dialectics theory