The purpose of ethical standards in counseling is _____
a. To protect clients and consumers of counseling
b. To protect members of the counseling profession
c. To limit government interference in the regulation of the profession
d. All of the above
d
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Client advocacy competencies require professional counselors to
a. negotiate relevant services and systems on behalf of clients. b. act as a mediator. c. identify barriers to the well-being of clients. d. All of the above.
Advanced empathy is designed to help the helper to ____
A. respond more deeply to covert meanings of a client’s communication B. communicate the deepest level of commitment to the client C. achieve more credibility with clients D. develop the most current clinical skills
Reasons for assessing consumer satisfaction with rehabilitation and healthcare satisfaction include all of the following except to
a. to ensure that services meet client/customer needs b. to collect important data for program evaluation c. to target individuals who should not receive services d. to empower consumers by asking their opinions e. a & d
The ______________ phase in Enright’s forgiveness model involves reframing the incident and exploring the larger context in terms of the offender and the situation.
a) Deepening b) Working c) Exploration d) Quickening e) Identifying f) Locating g) None of the above