An instrument to measure customer perceptions of a service is known as ________.
Fill in the blank(s) with the appropriate word(s).
Answer: SERVQUAL perceptions survey
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The installment method of recognizing revenue
a. should be used only in cases in which no reasonable basis exists for estimating the collectibility of receivables. b. is not a generally accepted accounting principle under any circumstances. c. should be used for book purposes only if it is used for tax purposes. d. is an acceptable alternative accounting principle for a firm that makes installment sales.
A company that lacks a stand-alone resource that is competitively powerful may attempt to develop a competitive advantage through
A. bundled resources that enable superior performance of cross-functional capabilities that can be leveraged to support its business model and strategy. B. improved employee training programs, new marketing promotions, or technological enhancements to production processes. C. devising clever approaches to turning resource weaknesses into resource strengths. D. the development of a new business strategy that draws upon existing resource strengths. E. extensive strategic planning and resource identification sessions involving managers at all levels of the organization.
Which one of the following is NOT true of a criminal suit?
a. A criminal suit is brought by the government, not by an individual. b. In a criminal suit, guilt is never presumed. c. A purpose of a criminal suit is repayment to the victim. d. A criminal suit requires a higher burden of proof than a civil suit.
The transition to floating exchange rate regimes in the 1970s (described in Chapter 3) changed the focus from the total BOP to its various subaccount like the current and financial account balances
Indicate whether the statement is true or false.