John Smith, one of three managers at BSG Labs, drafted a policy that would allow his depart-ment to do more testing in his lab. This policy included the times for regular collection as well as a new process for emergency laboratory testing
The policy and procedures were never followed. The reason was that: a. The policy was too lengthy and inundated readers with too much detail.
b. The policy made decisions for other de-partments in the company.
c. The staff did not believe that the new pol-icy would be effective.
d. Testing should not be done in the lab.
B
Two primary criteria make for effective decisions. First, the decision must be of a high quality; that is, it achieves the predefined goals, objectives, and outcomes. Second, those who are respon-sible for its implementation must accept the decision. Higher-quality decisions are more likely to result if groups are involved in the decision-making and problem-solving process. Taking own-ership of the process and outcome provides a smoother transition in changes.
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