You are on a service call and receive an urgent phone call. What action should you take?
a. Ask to be excused, and after determining that it is not a truly urgent call, get right back to work while talking on the phone.
b. Leave the site and take the call.
c. Ask to be excused, and after determining the urgency of the call, go back to work.
d. Talk with the person while working.
Answer: c. Ask to be excused, and after determining the urgency of the call, go back to work.
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