In a highly competitive world, outstanding customer service helps you retain your current customers but not attract new ones
Indicate whether the statement is true or false
FALSE
In a highly competitive world, outstanding customer service helps you retain your current
customers and attract new ones. Outstanding customer service also helps develop a
reputation that encourages people to do business with you.
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It important that the proper amount be assigned to inventory because the amount assigned to inventory will affect the amount eventually recorded as net sales
a. True b. False Indicate whether the statement is true or false
Employees expect to be treated evenhandedly. Which of the following behavioral qualities of a supervisor relates to this statement?
A. Loyalty B. Openness C. Fairness D. Creativity
A suspect cannot be tried twice in the same court for the same crime
a. True b. False Indicate whether the statement is true or false
When used to determine how to allocate funds for advertising, the ________ method has three steps-defining objectives, determining strategy, and estimating cost.
A. objective/task B. share-of-market/share-of-voice C. unit-of-sales D. percentage-of-profit E. percentage-of-sales