The nurse notices that family members appear upset shortly after learning about the patient's poor prognosis from the physician. What would be the action on the part of the nurse that best conveys being with the family?
1. Tell the family you can see they would prefer to be by themselves.
2. Maintain a cheerful, upbeat attitude in the face of the family's distress.
3. Make eye contact and ask the family what is troubling them.
4. Ask the family if they want to talk to their minister.
ANS: 3
Feedback
1 Leaving the family by themselves when they appear upset is detrimental to being with the family and building a caring nurse-family relationship.
2 Maintaining a cheerful attitude when the family is upset is detrimental to being with the family and building a caring nurse-family relationship.
3 Making eye contact and attempting to talk to the family lets them know the nurse is present for them and conveys being with the family.
4 Asking the family if they want to talk to their minister conveys doing for the family.
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