In simplest terms, a(n) ________ is the total number of new tickets minus the total number of tickets solved
a. Incident
b. Resolution
c. Trend
d. None of the above.
D.This refers to a backlog, which identifies the number of open or unsolved tickets in a help desk's system.
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Given the following statements from a certain program:
``` Call Purchase Price module Write “Come back soon”``` What statement is executed immediately after theCallstatement? a. Write “Come back soon” b. The first statement in thePurchase Price module c. Nothing is executed; this is an illegal Call d. It is impossible to tell; not enough information is given
____ sound is artificially created.
A. Digital B. Binary C. Analog D. Synthesized
The management software for your sound card has just downloaded and installed the latest driver for your sound card. After a reboot your computer shows signs of instability and the sound skips. What feature should you use to resolve the problem that will cause the least disruption?
A. Windows update B. Plug and Play C. driver roll back D. system restore
Remote storage services accessed via the Internet are often referred to as cloud storage.
Answer the following statement true (T) or false (F)