A manager must confront a nurse who has been rude to clients. The primary purpose in disciplining a staff member is to:
1. Punish the guilty.
2. Encourage appropriate behavior.
3. Protect the institution from liability.
4. Set an example for other employees.
2
Explanation: 1. The goal of the manager is encouraging the correct behavior. As a result of encouraging
appropriate behavior, the manager helps protect the institution from liability and sets an
example for other employees. Punishment is only one means of discipline.
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What will be an ideal response?