Identify and describe the 4 techniques that can be used to administer a consumer satisfaction survey, including requirements and considerations.
What will be an ideal response?
The 4 techniques are: (1) Paper-pencil survey with interviewer: Trained Interviewers; Interviewers need to be secured, trained, and managed. (2) Telephone interview: Trained interviewers; phone equipment; database application to manage data entry and storage Specialized technical support is required to develop and manage phone and database applications. (3) Consumer completion from individual computer: Database application offering ease of use, data entry, storage, and reporting capability. Consumers are able to provide feedback anonymously and autonomously. (4) Web-based survey: Access to Web based survey tool, Provides anonymity. Development does not require limited technical expertise to develop and report.
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Which of the following statement(s) is correct? a. Internal leaders are a threat to the group leader's authority
b. Internal leaders are examples of deviant members. c. The emergence of internal leaders is a sign that the work is going well. d. The emergence of internal leaders is a sign that the work has progressed as much as possible.
When a researcher chooses to match groups of people with attributes that match the
important variables of the study, this is known as what? a. Individual Matching b. Controlling c. Sampling d. Aggregate Matching
The objective of ______ is to rate the degree to which each agreed-upon task has, in fact, been achieved.
A. single subject design B. task achievement scaling C. a satisfaction questionnaire D. process evaluation
Medicare is currently financed through a combination of _________________.
Fill in the blank(s) with the appropriate word(s).