A nurse manager is investigating a report made by a staff nurse. The nurses states that a visitor backed the nurse up against a wall and was verbally abusive but did not touch the nurse
How should the manager describe this incident to the human resources (HR) director? 1. As an encounter with a disgruntled family member
2. As violence against the nurse
3. As an incident with a family member
4. As a physical attack against an employee
2
Rationale 1: Encounters with disgruntled family members can occur with no threat of violence.
Rationale 2: This incident is an example of violence against the nurse.
Rationale 3: Calling this an incident with a family member does not give it its full importance.
Rationale 4: This is not an actual physical attack; the nurse was not touched.
Global Rationale:
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