Choose the item in column 2 that best matches each item in column 1. Please show the progression of how complaints are handled beginning with #1, who is likely to be the first person to address them, upward through the chain of command to #5, where the most difficult complaints are likely to end up.

Question

_______ 1. Step 1
_______ 2. Step 2
_______ 3. Step 3
_______ 4. Step 4
_______ 5. Step 5


A) Technician
B) Owner
C) Service manager
D) General manager
E) Service consultant

Answer 1

1. B
2. D
3. C
4. E
5. A