The use of abusive language by group members can damage relationships, reduce group productivity, and devastate group morale, teamwork, and loyalty. All of the following strategies can help stop, minimize, and/or effectively confront verbal abuse EXCEPT:
a) Express your objection and explain that you are offended.
b) Raise your voice and return the insult using strong, aggressive language.
c) Ask the person to repeat what she or he said.
d) Take a "time out" when a discussion becomes uncomfortable or abusive.
e) Point out that abusive language violates group norms and/or organization policies.
ANS: b
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