Describe what a service blueprint might look like for a fast-food restaurant. What activities take place beyond the line of visibility?
What will be an ideal response?
A successful answer will identify several activities in a fast-food restaurant and how these activities are linked in a service blueprint. The student will then indicate which activities might be beyond the line of visibility. In a fast-food restaurant, this could include some of the food preparation tasks, for example.
You might also like to view...
Whenever cultural variability influences the nature and outcomes of interpersonal communication, which of the following is having an effect?
A. family B. knowledge C. environment D. culture
Which of the following formulas is the best representation of the concept of target costing?
a. target cost + profit margin = selling price b. selling price - target cost = profit margin c. selling price - profit margin = target cost d. target cost - standard cost = profit margin
Resource leveling or smoothing is only used on projects which are resource constrained.
Answer the following statement true (T) or false (F)
The ________ is the money used to define the amount of an obligation
A. money of payment B. money of account C. book value D. par value