The leadership team desires to change the culture of the work environment. Which action should the nurse leader take to promote innovation and minimize resistance?
A) Demanding staff listen to rationale behind the changes
B) Planning a strategy to support people and process changes
C) Asking staff to trust their colleagues
D) Understanding that the change is for their benefit
B) Planning a strategy to support people and process changes
Explanation: A) Demanding the staff to do anything does not support the change process.
B) Implementation of information technology is a very political process, particularly in the cost-controlled healthcare delivery systems of today. The realization of a successful system for nursing requires a strong nurse leader who is politically savvy and technologically competent. To begin this process of change, it is important to realize that obstacles may impede the forward progress of the strategies. Clinical operation disruption is minimized using the identification of the processes and their changes, which are then included in user training and implemented by the management team. The implementation plan should include a strategy to support people and process changes.
C) Trust is earned and the staff need proof before placing trust in another person.
D) Change is difficult, and staff may not realize that the change will improve the work flow and benefit them. This approach will not minimize resistance.
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