Briefly describe the three different kinds of managerial skills and explain why each of the skills is critical for managers. Using a current or past boss as an example, how does (did) he or she use these skills?
What will be an ideal response?
Conceptual skills are demonstrated in the general ability to analyze and diagnose a situation and to distinguish between cause and effect. Managers need conceptual skills because their primary responsibilities are planning and organizing. Human skills include the general ability to understand, alter, lead, and control the behavior of other individuals and groups. The ability to communicate, coordinate, motivate, and mold individuals into a cohesive team distinguishes effective from ineffective managers. Technical skills are the job-specific skills required to perform a particular type of work or occupation at a high level. Managers need technical skills so they can monitor, train, and supervise employees to their job-specific skills and expertise increase. The second part of the question will vary depending on the student's experience.
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The purchase of merchandise is an important ____________________ activity for a retailer
Fill in the blank(s) with correct word
Rupert is a victim of Sara's violation of a criminal law. Criminal law is con-cerned with
A) the prosecution of private individuals by other private individuals. B) the prosecution of public officials by private individuals. C) the relief available when a person's rights are violated. D) wrongs committed against the public as a whole.
What are poka-yokes?
A. Automatic warnings or controls to ensure mistakes don't happen B. Service failures C. Customers who have a propensity to complain D. Methods for tracking complaints E. Common sources of complaints
Which of the following represents supplier power in Porter's Five Forces Model?
A. High when buyers have few choices of whom to buy from and low when their choices are many. B. Low when buyers have few choices of whom to buy from and high when their choices are many. C. High when buyers have many choices of whom to buy from and low when their choices are few. D. None of the above.