The key to reading body language is to realize that your interpretation should be used only as an indicator of the true meaning.
Answer the following statement true (T) or false (F)
True
Placing too much importance on nonverbal cues could lead to miscommunication and possibly a service breakdown. The key to reading body language is to realize that your interpretations should be used only as an indicator of the customer's true message meaning.
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Interest revenue on bonds is reported
a. as an addition to the Investment in Bonds account b. as part of comprehensive income but not as part of net income c. as part of other income d. as part of operating income
A college professor wants to know if the university students in the Unites States will find the new textbook that he has authored to be interesting and useful. He chooses all marketing majors at the school he teaches as his sample. He believes that this group of students will be representative of the university student population in the United States. In this scenario, the professor is most likely using:
A. cluster sampling. B. quota sampling. C. area sampling. D. census sampling. E. judgment sampling.
A buyer may revoke acceptance only if:
a. the non-conformity completely destroys the value of the goods and she had a legitimate reason for the initial acceptance. b. the non-conformity substantially impairs the value of the goods and she had issued a conditional acceptance. c. the non-conformity substantially impairs the value of the goods and she had a legitimate reason for the initial acceptance. d. the non-conformity is not curable and she had not accepted the goods when delivered.
SoBe nutritional beverages uses twin lizards on every bottle of its products and in all of its promotion efforts. It even has its own Team Lizard made up of skateboarders, mountain bike riders, and inline skaters that it sponsors. The lizard is used to remind consumers of the product and its benefits. To which of the four Ps does this represent?
A. promotion B. price C. publicity D. place E. product