In what five ways does the problem of scheduling service systems differ from that of scheduling manufacturing systems?
What will be an ideal response?
1. In manufacturing, emphasis is on machines and materials, whereas in services it is on staffing levels.
2. Inventories can help smooth demand for manufacturers, but many service systems do not maintain inventories.
3. Services are labor intensive, and demand for this labor can be highly variable.
4. Legal considerations, such as wage and hour laws and union contracts that limit hours worked per shift, week, or month, constrain scheduling decisions.
5. Behavioral, social, seniority, and status issues complicate service scheduling.
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______ include(s) the ability to evaluate a situation, identify alternatives, select a reasonable alternative, and make a decision to implement a solution to a problem.
A. Productivity B. Sustainability C. Effectiveness D. Conceptual and design skills
Which of the following is true about the concept of sustainable development and sustainable business practice?
A. It suggests a radically new vision for integrating financial and environmental goals, compared with the growth model that preceded it. B. According to this concept, only individuals who can prove that they had been harmed by pollution can raise legal challenges. C. It focuses only on the costs that businesses incur in pursuing environmental goals. D. According to this concept, any harm to the environment can be adequately compensated.
Which of the following is a true statement?
a. SFAC No. 5 makes clear that the concepts discussed in the conceptual framework apply to other means of disclosure in addition to financial statements. b. SFAC No. 5 appears to deny one of the main tenets of the efficient markets hypothesis, that disclosure outside of the body of financial statements is as effective as disclosure within statements themselves. c. SFAC No. 5 made a clear attempt to resolve the issues of recognition and measurement. d. SFAC No. 5 was successful because it addressed measurement prior to discussing recognition.
In the meta-analysis of the studies on leadership emergence, researchers found that when intelligence was measured more objectively (by IQ tests), that
a. it had no correlation with leadership emergence b. it correlates positively with leadership emergence c. surprisingly, it even had a small negative correlation with leadership emergence, thus showing that the smartest people aren’t popular d. there were inconsistent relationships in the various studies that precluded making conclusions