An African-American patient tells a nurse with a European-American worldview, "There's no sense talking. You wouldn't understand because you live in a white world." Select the nurse's best response
a. "Nurses are educated to care for people from all cultures. It is a required component of nursing education."
b. "It would be helpful if you described an example of something you think I would not understand."
c. "Your mental illness is causing you to view me with prejudice. We are all here to help you."
d. "Yes, I do understand. Everyone goes through the same experiences."
B
Having the patient speak in specifics rather than globally will help the nurse understand the patient's perspective. This approach will help the nurse establish rapport with the patient. False reassurances will not facilitate communication with the patient.
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