Effective use of pauses is also known as effective _________
Fill in the blank(s) with the appropriate word(s).
Answer: timing
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If a customer has objections to your product or service, you should leave without pressuring them or asking them additional questions in order to avoid an uncomfortable situation
Indicate whether the statement is true or false.
Management and workers are equally responsible for communication from the Scientific Management point of view
Indicate whether this statement is true or false.
Personal conflict is the most difficult type of conflict to deal with when working in a group
True False
Assisting on procedure, energizing, and compromising are all examples of ___________
A. energizing B. a mature discussion group C. skills which ensure that effective role-playing occurs D. an uncontrolled discussion group E. an authoritatively controlled discussion group