Effective use of pauses is also known as effective _________

Fill in the blank(s) with the appropriate word(s).


Answer: timing

Communication & Mass Media

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If a customer has objections to your product or service, you should leave without pressuring them or asking them additional questions in order to avoid an uncomfortable situation

Indicate whether the statement is true or false.

Communication & Mass Media

Management and workers are equally responsible for communication from the Scientific Management point of view

Indicate whether this statement is true or false.

Communication & Mass Media

Personal conflict is the most difficult type of conflict to deal with when working in a group

True False

Communication & Mass Media

Assisting on procedure, energizing, and compromising are all examples of ___________

A. energizing B. a mature discussion group C. skills which ensure that effective role-playing occurs D. an uncontrolled discussion group E. an authoritatively controlled discussion group

Communication & Mass Media