Supervisors are excluded from the National Labor Relations Act and therefore cannot legally form unions.
Answer the following statement true (T) or false (F)
False
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If a service desk analyst is unable to resolve an incident, he or she should ____.
A. escalate the incident to the correct person and let that person log the ticket and communicate to the customer when updates will be given B. enter the customer's name and contact information into the ticket, escalate the incident to the correct person, and let that person enter the incident information into the ticket C. determine how quickly the incident needs to be resolved, escalate the incident to the correct person, and communicate to the customer when updates will be given D. ask the customer if he or she will wait on hold while the service desk analyst finds someone who has the expertise to resolve the incident
External audits are useful for preliminary control because they
A. are more satisfying as operators benefit by having a more enriched job. B. can assess what a company has done for itself. C. review a company's past, present, and future. D. can evaluate how a company has served its customers of its goods or services. E. can prevent problems from occurring.
The president of the United States A) creates federal common law
B) can veto Congressional legislation. C) determines the constitutionality of statutes. D) passes statutes.
Tim received a letter from his state college stating that he had been expelled from the school. The letter stated his finance professor reported him to the Dean's office for cheating and that a committee had decided to expel him. He was reminded in the
letter he had been disciplined earlier that same year for plagiarizing a term paper. Tim believes his due process rights have been violated by the college. Discuss what factors should be considered to determine the validity of Tim's claim.