Which of the following statements is NOT true with regard to customer complaints?
A. The best way to curb customer complaints is to prevent them.
B. Top management must set the standards for good customer service throughout theorganization
C. If an organization tries really hard, it can completely eliminate customer dissatisfaction andcomplaints.
D. Employees should use their e-mail's auto-responder function when they are unavailable to answer customer e-mails.
C
Even if an organization tries really hard, it cannot completely eliminate customer
dissatisfaction and complaints. No matter how hard an organization tries, there will be some
dissatisfied customers. The goal then is to minimize dissatisfaction and take corrective action
when it does occur.
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What type of international disputes would be taken before the International Court of Justice?
A) disputes between two nations B) disputes between two companies C) disputes between a company and a nation D) disputes between a citizen of one country and a company from a different country E) disputes between profit and non-profit organizations
A company invests excess cash in a certificate of deposit. At the end of an accounting period before the CD matures, the company will recognize interest expense
a. True b. False Indicate whether the statement is true or false
What type of fraud occurs when the deposits of current investors are used to pay returns on the deposits of previous investors with no real investment happening?
a. Skimming. b. Ponzi Scheme c. Channel Stuffing. d. Payroll Fraud.
Which of the following is an example of liability fraud?
a. Underrecording accounts payable b. Improperly capitalizing costs c. Overstating accounts receivable d. Recording fictitious sales