A training program was provided to call center reps to help them improve their interactions with callers. You are designing evaluation instruments to measure Level 3 outcomes of the training program. Which data collection method would generate the most direct measurement of Level 3 outcomes?

a. conduct a survey with the trainees to ask them to report their experience with the
callers
b. have the supervisors of the trainees monitor the trainees’ way of dealing with callers
c. conduct interviews with the trainees to find out about how well they are using the new skills
d. conduct a knowledge test with the trainees to check their understanding of strategies to use


b. have the supervisors of the trainees monitor the trainees’ way of dealing with callers

Business

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The notes to the financial statements provide information on the components of book income before taxes, the current and deferred portions of income tax expense, a reconciliation between income taxes at the statutory rate and the effective rate, and the components of deferred tax assets and deferred tax liabilities

Indicate whether the statement is true or false

Business

On January 1, 2010, Zero Company obtained a $52,000, four-year, 6.5% installment note from Regional Bank. The note requires annual payments of $15,179, beginning on December 31, 2010. The December 31, 2011 carrying amount in the amortization table for this installment note will be equal to:

A) $26,000 B) $27,635 C) $21,642 D) $28,402

Business

Wilshire purchased equipment at the beginning of 2011 for $19,000. Wilshire decided to depreciate the equipment over a 6-year period using the straight-line method. Wilshire estimated the equipment's salvage value at $1,000. The estimated fair market value at the end of 2011 was $18,000. Which of the following statements is correct concerning Wilshire's financial statements at December 31, 2011?

A) The book value of the equipment is $15,000. B) The book value of the equipment is $16,000. C) The total accumulated depreciation is $3,167. D) The equipment will be reported on the balance sheet at it fair market value of $18,000.

Business

What components, besides salary, are important parts of a compensation package for an expatriate assignment?

What will be an ideal response?

Business