Marta works in Human Resources and has decided to start giving all new prospective employees the Big Five Inventory to measure their personality traits. If she is hiring for telephone customer service representatives that spend all day listening to and resolving customer complaints, which of the following combinations of traits will she likely want to look for in applicants?
A. High neuroticism and low extroversion
B. High neuroticism and high conscientiousness
C. Low neuroticism and low agreeableness
D. Low neuroticism and high agreeableness
Answer: D
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