The nurse works in a healthcare clinic in which providers communicate with one another and with patients using e-mail. What guideline associated with this method of communication should the healthcare providers follow?
1. Categorize patients according to major medical diagnosis and create groups educational e-mails.
2. Delete messages as soon as possible to protect confidentiality.
3. Inform patients of anyone else who will be reading messages.
4. Use e-mail as the primary method of communication.
3
Explanation: 1. While lists and groups are convenient, if they are not designed carefully confidentiality may be breeched.
2. Archiving messages produces an "electronic paper trail" for future referral.
3. Patients should always be advised of anyone who will be accessing information or messages.
4. The providers should ask patients which type of communication they prefer. Some may prefer telephone messages or mail rather than electronic communication.
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